Our fieldwork was completed before the President of the United States issued the national emergency declaration concerning the novel coronavirus disease outbreak (COVID-19) on March 13, 2020. Management restricts ordering capabilities to approved users including postmasters, officers-in-charge, and station managers. Employees order new keys electronically using the eBuy system. Each facility must also maintain an inventory log to account for all keys and conduct a semiannual inventory review in January and July.Įmployees must report missing, lost, or stolen keys to the Postal Inspection Service immediately. Supervisors are required to manually document the issuance and collection of keys each day using Postal Service Form 1628, Individual Key Record. Carriers and collectors must always keep arrow keys secured and attached to their belts or clothing by a chain while on duty and return them at the end of each day. Supervisors assign these keys – generally one per route – to letter carriers for use on over 300,000 delivery and collection routes each day. The Postal Service uses a universal key, known as an arrow key, to access collection boxes, outdoor parcel lockers, cluster box units, and apartment panels.

Our objective was to assess the effectiveness of the Postal Service’s management controls for arrow keys.

Usps dropbox account